Are ATMs and branch banking over? Not all signs point to yes, but mobile banking and new digital channels are giving cash, legacy channels and good old-fashioned retail locations a run for their money.
From Business Insider: JP Morgan Chase and Wells Fargo report that mobile banking adoption is up. But even as consumers made mobile banking the most satisfying channel in 2017, this success may come at the expense of legacy channels such as website, branch, call center and automated phone systems.
From Tearsheet: Wells Fargo may have the largest branch and ATM network among the big banks, but it is “aggressively” closing retail locations in favor of enhanced ATMs.
From Banker & Tradesman: Diebold Nixdorf is literally taking its new ATM technology on the road. Keep an eye out for the newest in cardless payments, near field communication, beacon technology, biometric authentication, predictive analytics, artificial-intelligence-customized shopping experiences and more on display inside an 18-wheeler.
From PYMNTS: NBC recently predicted the death of the ATM, and with new forms of digital payment being introduced daily, cash might seem to be on its way out. Who likes cash anymore? Merchants, for one.
From American Banker: What stands between you and an agile future? For roughly 70 percent of financial institution executives, the answer is legacy core systems. But replacing your core won’t help you create and execute an effective digital strategy, at least not by itself.