Can Big Data be too much of a good thing? Professional data scientists themselves have been among the first to raise concerns about ethical data use. For instance, relying solely…
Use Responsibly: Imbibing Big Data Calls for Sober Human Judgment
Rising from a Gut Punch: Reclaiming the Top Spot for Credit Unions in Consumer Satisfaction
By Todd Clark, President & CEO On the heels of Thanksgiving, CUToday.info’s Frank Diekmann reported on a concerning trend. For the second year in a row, credit unions have been…
People, Preparation, Partnership: 3 Ways to Bolster Your Contact Center Strategy in 2021
Credit union contact centers have had quite the year. As the front line for fielding and responding to member inquiries, contact centers play an outsized role in the member experience.…
Payments Trends to Watch for Ahead of an Unusual Holiday Shopping Season
If there’s been one constant in 2020, it is uncertainty. From an unprecedented worldwide pandemic to a crushing economic downturn and contentious presidential election, this year has thrown more curveballs…
Activating Payments Data is the Key to Unlocking Deeper Member Relationships
“If payments are the path to growth; data is your roadmap,” Nish Modi (CO-OP SVP, Group Owner, Integrate Products) told credit union professionals at our recent THINK Virtual Power Lunch,…