To compete effectively with big banks and fintechs, credit unions must focus on increasing engagement with their members. This starts with finding new, innovative ways to generate a compelling member experience beyond their day-to-day banking transactions. Establishing an emotional bond is key. According to a study of retail brands by Motista,…
By Nicole Reyes, Director of Fraud Prevention, CO-OP Financial Services When it comes to preventing card fraud, issuers need all the help they can get. Fortunately, credit unions have access…
From streaming services to meal kits, subscriptions are big business these days. According to a 2021 survey, 61 million Americans have at least one retail subscription service. Based on an average of 3.7 subscriptions per…
At CO-OP’s recent FraudBuzz webinar, participants identified person-to-person (P2P) fraud as the #1 payment fraud trend to watch. And it’s no wonder. With the popularity of easy-to-use, touchless payments taking off during the pandemic, opportunistic criminals are capitalizing on this trend. P2P payments…
We’re all buying online these days. Ecommerce and digital purchases have exploded, with consumers purchasing everything from groceries and clothing, to household items and entertainment online. A plethora of new retailers has popped up to satisfy the demand for ecommerce, which…